Wednesday, July 31, 2019
John Lennon
IntroductionOn a gloomy night in London, while Hitler's bombs rained down from the sky, John Lennon was born. An infant of war, Lennon would turn out to be a symbol of peace to the entire world. His father left him for the sea and his mother was taken from him in a car crash. However, he had music inside of him, and with this music he built a new family, a family which still endures and still cultivates the lives of many. He journeyed the earth, singing ââ¬Å"come togetherâ⬠and ââ¬Å"all you need is love.â⬠He journeyed to India to study harmony in the land of Gandhi. He gave an anthem to the peace movement when he sang ââ¬Å"All we are saying is give peace a chanceâ⬠(Give Peace a Chance, 1969). But more importantly, he gave the world vision and dreams when he sang ââ¬Å"Imagineâ⬠(1970).This discussion will highlight the points in Lennonââ¬â¢s career that transformed him into one of the most recognized figures of our Western culture. With his influences from Eastern cultures, he incorporated many aspects of this into his music and created a double ideology that can still be seen today. Various aspects of Lennonââ¬â¢s career will be analyzed in order to realize the type of person he was, and how he has influenced our culture at present. In the concluding section, a much deeper analysis will be conducted noting the importance of Lennonââ¬â¢s impact through his music, art and mind.The Career of a GeniusMainly well-known as one of the members of the Beatles as well as the co-composer of the Beatles song catalogue which included many of the most admired rock songs ever written, John Lennon is also distinguished for his solo career, with his continuing status as a celebrity persecuted by one of his own fans, shot dead outside his New York City home, and as a celebrity who used his fame to draw awareness to various peaceful causes (Coleman, 1992).Lennon was born in Liverpool, raised in a middle class home that lacked a father and al so a mother as well; Lennon was for the most part raised by his aunt Mimi, who warned him that while playing his guitar was fine, it was unlikely that he would learn a living from it (Coleman, 1992). He attended an art school where he produced a small group, the Quarrymen, which would later shape the foundation for the Beatles (Conord, 1994).Lennon was the original leader of the Beatles and their most controversial component. At the 1963 Royal Command Performance, he said to the audience, ââ¬Å"On the next number, would those in the cheap seats clap their hands and the rest of you rattle your jewelry.â⬠Upon being awarded the MBE, Lennon observed, ââ¬Å"I can't believe it. I thought you had to drive tanks and win warsâ⬠(Conord, 1994). He provoked even more argument when on November 25, 1969, he returned his MBE ââ¬Å"with loveâ⬠to the Queen to object to Britain's involvement in Vietnam and his song ââ¬Å"Cold Turkeyâ⬠slid down the charts (Green, 1989).In 1 966, Lennon told Maureen Cleave in the London Evening Standard, ââ¬Å"The Beatles are bigger than Jesus Christ,â⬠provoking a religious repercussion in the United States (Coleman, 1992). A similar British reaction was created when Lennon appeared naked on the cover of his Two Virgins album. An exhibition of Lennon's erotic lithographs had to have eight prints removed under threat of possible prosecution under the Obscene Publications Act. However, they were later declared ââ¬Å"unlikely to deprave or corruptâ⬠by legal experts and handed back (Conord, 1994).In addition to music and art, Lennon also experimented with literature. Lennon wrote his first book, ââ¬Å"In His Own Writeâ⬠, which subsequently won a Foyle's Literary Prize. This was followed by ââ¬Å"A Spaniard in the Worksâ⬠. In addition to his film work with the Beatles (Help!, A Hard Day's Night, Let It Be), Lennon had a small role in Richard Lester's illogical black comedy ââ¬Å"How I Won the Warâ ⬠(Davies, 1968). He was also the focus of the documentary film Imagine.Lennon also formed his first post-Beatles group, the Plastic Ono Band, which originally consisted of himself, Ono, Eric Clapton, Klaus Voorman, and Alan White, who threw together an under rehearsed show for a live concert in Toronto which was recorded as an album and film. Lennon's next Plastic Ono Band effort, Plastic Ono Band with Voorman on bass, Ringo Starr on drums, and occasional piano by Billy Preston and Phil Spector, is one of rock's all-time classic albums (Conord, 1994). Sparse and powerful, the album was an outgrowth of Lennon's involvement in primal scream therapy techniques as he tries to exorcise his personal pain and rejection tempered by feelings of love and hope (Henke, 2003).Paradoxically, following the break-up of the Beatles, even Ringo Starr initially had greater chart success than Lennon (Green, 1989). If Plastic Ono Band evoked Lennon's agony, his ââ¬Å"Imagineâ⬠album celebrate d his delight, and proved to be another classic. This was the most melodic of Lennon's solo albums, a quality he would downplay subsequently as his peace expressions gave way to political statements as on his rasping ââ¬Å"Some Time in New York Cityâ⬠album (Henke, 2003). Lennon decided to move to the United States, but Lennon's political activities brought him under examination by the FBI and he was ordered to leave the U.S. by the Immigration establishment (Coleman, 1992). Lennon was able to productively fight the deportation, and in January 1974, he asked the Queen for a Royal Pardon in connection with his drug conviction in order to be free to journey to and from the United States (Green, 1989).Nevertheless, Lennon's dedication as an artist has left a lasting feeling, from his commitment to political causes to his celebrated love for Yoko Ono in the face of public hostility and contempt (Seaman, 1991). His solo music has been frequently repackaged, his demo tapes and home recordings formed the basis of a long-running radio show, ââ¬Å"The Lost Lennon Tapes,â⬠a couple of these recordings formed the basis for the two Beatles reunion singles, ââ¬Å"Real Loveâ⬠and ââ¬Å"Free As a Bird,â⬠and many of these pieces were collected together for release in late 1998 as the Lennon Anthology album (Seaman, 1991). They offer a complete portrait of Lennon, from his pleasure to his misery, his irritation and his wit.Lennon came to the conclusion years ago that what most people around him were most attracted to, was Lennon himself, and few artists have put so much of themselves into their talent so that he and his love for Yoko became his celebrated subjects (Henke, 2003).The Influence of a SoulThe feelings that John Lennon spoke of grew more and more personal, striking a receptive chord in the fans that followed him; some commented that the experience was like group therapy (Aquila, 1985). Following Lennon's tune ââ¬Å"all you need is love,â⠬ a whole new generation loosened the bonds with their parents and turned to their peers as relatives. With colleague Beatle Paul McCartney, John wrote ââ¬Å"I am the Walrusâ⬠(1967), which began with the association with LSD, ââ¬Å"I am he as you are he,â⬠and led to the sixties collective ideal ââ¬Å"we are all together.â⬠From Berlin to Paris, from New York to Sydney, John wandered with his three fellow Beatles, singing and living a meaning of honesty and peacefulness. Lennon and McCartneyââ¬â¢s ââ¬Å"Lucy in the Sky with Diamonds (1967)â⬠about ââ¬Å"flowers that grow so incredibly highâ⬠was said to present a pleasant image for a central chapter in the history of youth culture: flower power and psychedelia (Weiner, 1984).ââ¬Å"And in the end,â⬠he sang, ââ¬Å"the love you take is equal to the love you makeâ⬠(ââ¬Å"The Endâ⬠, 1969). The end for this man of peace came by a gun in the hand of a criminal. Nevertheless John Lenno n is greater in death even than he was in life. In life, John Lennon was a rock star. In death, he was to become a myth. The young people who were his original disciples are no longer young, but are still devoted to him. Now they are joined by their children and grandchildren: Lennon has become a voice that speaks to all generations. The man who was born in hostility and died in violence became a principal representation of peace.We can see the power of indifference and re-initiation in Lennon's music which is only granted to us at a sanctified time. Sometimes it is difficult to tell whether the reason a person becomes a hero or heroine is that they create a new distinctiveness for their generation or that they represent the collective ideals of their society. Perhaps we can say that a commendable figure is the one who listens to his own needs and those of his generation and has the gift to respond to these needs by his talent and flair. John Lennon is just the one who was gifted in converting his private pain and struggle into a public voice (Wiener, 1984), thus he gave his society a meaning to live by, and a dream to pursue.Legacy: A Cultural InfluenceTo an age group of baby boomers, John Lennon was at the head of their culture. His music and way of life changed the way a generation reflected, dressed and felt about drugs, sex and political opinions. Future generations revealed the Beatles and John Lennon in the years after his death (Green, 1989). Today, almost every musical artist regardless of type is familiar with and partial in some way by the music of John Lennon and the Beatles. Possibly the aspect of Lennon's music that makes it so long lasting and influential is its sincerity (Green, 1989). John was not afraid to confront his own demons, writing about the passing away of his mother, his painful removal from heroin, his irritation, his love and his wish for a better world. He was genuine, and the approaches raised by his music remain real today. Now, around 25 years after his death, the influence of John Lennon remains powerful. The world will never know what route Lennon may have taken had he lived further than December 8, 1980. Although in the 40 short years he was on this world, Lennon gave the world music that made it think and feel and changed the way millions of people look at the world. Very few people have had as strong of a legacy as he.ReferencesAquila, Richard. ââ¬Å"Why We Cried: John Lennon and American Cultureâ⬠in Popular Music & Society. Vol. X, No. 1, 1985.Carr, Roy, and Tony Tyler. The Beatles: An Illustrated Record. Revised and updated edition. New York, Harmony Books, 1981.Coleman, Ray ââ¬Å"Lennon: The Definitive Biography.â⬠Harper Perennial, New York, 1992.Conord, Bruce W.à John Lennon.à USA:à Main Line Book Co., 1994.Davies, Hunter. The Beatles. Harper Collins, 1968.Du Noyer, Paul ââ¬Å"We All Shine on: The Stories Behind Every John Lennon Song: 1970-1980.â⬠Harperperennial Library, 1997.Green, John ââ¬Å"Dakota Days.â⬠St Martins Mass Market Paper, 1989.Henke, James. Lennon Legend: An Illustrated Life of John Lennon: Chronicle, 2003.ââ¬Å"Legend-John Lennonâ⬠à Online.à http://www.johnlennon-legend.com 4/4/07.Norman, Philip.à SHOUT!.à New York:à Simon and Schuster, 1981Seaman, Frederic ââ¬Å"The Last Days of John Lennon.â⬠Birch Lane Pr, 1991.Wiener, Jon. Come Together: John Lennon in His Time. New York: Random House, 1984. John Lennon John Lennon: The Smart Beatle ââ¬Å"You, you may say I'm a dreamer, but I'm not the only one I hope someday you'll join us and the world will be as one,â⬠is the chorus of Imagine, one of the most famous John Lennon songs. John Winston Ono Lennon was a singer, songwriter, artist and a hero in the eyes of the many people that belonged to the world of the hippies during the 1960s through the 1980s. John Lennon was part of the music group the Beatles; who sang about everything from world peace to young love and even drugs. He also became a solo artist after the Beatles split up and created a sound of his own.He earned the love and admiration of his generation by creating a huge body of work that inspired and led people (John Lennon). However, he was not a god in any way; he had his flaws just like any other person. John Lennon suffered through a rough childhood, faced a challenging, yet exciting adulthood and would never get a chance to experience his manhood. As a child, John Len non was defiant, determined and extremely intelligent. John Lennon was born on October 09, 1940 during the Nazi bombing of Britain (ââ¬Å"John Lennon Biographyâ⬠). John was born to Alfred Lennon and Julia Stanley Lennon.They separated when he was a baby, but were never officially divorced. He did not see his father from the age of four, until after he became famous. After Alfred and Julia separated, Julia started a new relationship with John ââ¬Å"Bobbyâ⬠Dykins. When the social services discovered that young John was sharing a bed with Julia and her new partner, it was agreed that John would move in with Mimi Smith, Julia's sister (Coleman 88-89). John was raised in Woolton, Liverpool by his Aunt Mimi (63). At the age of four he was taught to read and write by his Uncle George, later came to have a passion for books (99).John attended Dovedale Primary School where he did well in all of his classes. John excelled in art but had a weakness in math.. At the age of eleven J ohn was accepted into Quarry Bank High School after passing an eleven-plus exam (104,106). While attending Quarry Bank High School, John became less responsible. John started failing to pay attention in class, would skip lessons, started to smoke and began to swear (107-108). John attended Liverpool College of Art and was kicked out by the age of nineteen for disorderliness. All these things would not be enough to prepare him for what he was to encounter as a growing adult.During his adulthood, John became more daring, less responsible and was found caught up in the rush of fame. At the age of sixteen, John became a fan of Elvis Presley, who at the time was just being discovered. Elvis became the inspiration behind the band that John formed called the ââ¬Å"Quarry Menâ⬠, named after his school (ââ¬Å"John Lennon biographyâ⬠). Shortly after forming the band, John met Paul McCartney and a friendship based solely on music was formed. After playing their first gig, the band began to gain momentum and decided it was time for a new name (194).As the band started to throw around names such as Long John Silver, one of the band members came up with the name the Beetles. John would later change the name to the Beatles, to incorporate the word ââ¬Ëbeatââ¬â¢ which was a popular word used to define the unique bands that originated from Liverpool (195-196). After the Beatles were discovered by Brian Epstein in 1961 at the Cavern Club, they released their first single, Love Me Do in October 1962 and it peaked on the British charts at number 17. The Beatles became the first band to break out in the United States, creating the Beatlemania.After Beatlemania started to lose the magic that is possessed from the start, the band split up. After an extended break, the band returned to the studio to expand their experimental with drug-influenced exotic instrumentation/lyrics and tape abstractions. The first sample was the single Penny Lane/Strawberry Fields Forever, followed up by Sgt. Pepper's Lonely Hearts Club Band, still considered by many to be the greatest rock album ever (ââ¬Å"John Lennon Biographyâ⬠). John never did get to experience his manhood, but he did get to experience many other things like marriage, divorce and having kids.The first woman he married was his college friend Cynthia Powell. Cynthia became his wife during Beatlemania and had their son during that time too. On April 8, 1963 their son John Charles Julian Lennon was born (Coleman 261). John Lennon did no want to get married, but in order to protect Cynthia and the child he decided that marriage was the best option (264). Cynthia Powell said, ââ¬Å"I donââ¬â¢t think that weââ¬â¢d have been married if I hadnââ¬â¢t become pregnant. He wasnââ¬â¢t the sort at the age of twenty- one to say: ââ¬Å"Will you marry me? It was all so immediate that we hardy realized the seriousness of it all: making love, getting pregnant, getting married. â⬠(qtd. in C oleman 263). After meeting Yoko Ono at one of her art showings in 1966, John and her started to have an affair. As they got more and more serious John finally had the courage to tell Cynthia what was going on (422). Though they tried to work through this hard time, John finally decided to end their marriage in 1968 (440). John and Yoko were married on March 20, 1969 (John Lennon). They had a son, Sean Lennon Ono, in 1975.Johnââ¬â¢s second marriage ended on December 8, 1980 when he was assassinated by an enraged fan outside of his hotel (John Lennon Biography). After the death of John Lennon his record sales soared and he continued to be admired by his generation (John Lennon). On December 14, 1980, a ten-minute silent vigil in Johnââ¬â¢s honour was observed around the world at 2:00 P. M. E. S. T. (Coleman 724). John left behind a legacy of music that has reached generation after generation. John Lennon suffered through a rough childhood, faced a challenging, yet exciting adult hood and would never get a chance to experience his manhood.As a child, John was raised by his Aunt Mimi after his parents were divorced, never saw his father until he became famous and was seventeen when he lost his mother after she was hit by a car. During his adulthood he formed a band, began a friendship with Paul McCartney and his renamed band, the Beatles were discovered by Brian Epstein. John never did get to experience his manhood, but he did get to experience many other things like marriage, divorce and having kids. He married, divorced and had a child with Cynthia Powell. Then he married and had a child with Yoko Ono and during their marriage he was assassinated by an enraged fan.John left behind a legacy of music that has reached generation after generation. ââ¬Å"You, you may say I'm a dreamer, but I'm not the only one I hope someday you'll join us and the world will be as one,â⬠is the chorus of Imagine, one of the most famous John Lennon songs. Works Cited Colema n, Ray. Lennon: the definitive biography. USA: HarperCollins Publishers, 1985. Print. ââ¬Å"John Lennon Biography. â⬠The Rock and Roll Hall of fame and museum. Web. 09. Aug. 2012 ââ¬Å"John Lennon. â⬠2012. Biography. com 2012. Biography. com 10 Aug 2012
Tuesday, July 30, 2019
Fedex Annual Report 2012
to stay ahead, we go beyond FedEx Annual Report 2012 ââ¬Å"I wIll make every Fedex experIence outstandIng. â⬠ââ¬â The Purple Promise When the going gets tough, FedEx shows the spirit and determination that have always set us apart. FY12 was a year of challenges marked by economic and political disruptions and lagging growth around the globe. To stay ahead, we go beyond ââ¬â in the way we manage our business, deliver the quality service our customers expect and create solutions for a more sustainable world. A good or acceptable experience doesnââ¬â¢t cut it for us.We share a goal to deliver outstanding FedEx experiences, a commitment we call the Purple Promise. Our team members around the world add up to a powerful advantage for FedEx. One that goes beyond the ordinary to achieve the extraordinary. When We go beyond, our customers and communities thrive. each year we honor the best of the best of our team members with the Purple Promise Chairmanââ¬â¢s Award. Meet three of the recipients, from left: Joe Reedy, supervisor, Fedex Custom Critical; Megan hershberger, supervisor, Fedex Custom Critical; William davis, customer advocate representative, Fedex TechConnect. o to fedex. com/annualreport2012 to read their stories. 1 to stay ahead, we lead the way Three things that differentiate FedEx ââ¬â our people, our strategy and our focused networks ââ¬â will allow us to achieve this goal. STRATegiC diSCiPline How a business responds during difficult times is a true measure of its resilience and a test of its strategy. In a volatile marketplace, dedicated FedEx team members turned in a world-class performance last fiscal year. Their dynamic, disciplined approach to some pretty stiff headwinds defines FedEx at its best.Our long-term strategies are working, and we believe we will improve our competitive position and our financial performance over the next several years, as a result. To do so, we must take advantage of our scale to improve our efficiency. And second, we must remain nimble and responsive to our customers. We try to manage the critical balance between the two every day. In this regard, our flexibility kept FedEx profitable during the 2008-2009 recession, and we emerged stronger. In the same vein, we recognize many residual challenges are ongoing and require us to run a lean and flexible organization.All companies, including FedEx, face many rising costs they cannot directly control, be it health care or energy. This, in turn, requires relentless focus on quality, which has been embedded in our culture since our first day of operations. Utilizing our Quality Driven Management system, we are confident we can reduce costs while simultaneously improving service levels. To Our Shareowners, FedEx showed real grit in FY12. We committed to a strong performance, and we delivered ââ¬â no small feat, given the yearââ¬â¢s challenges.Our earnings per share increased 40 percent, and annual revenues exceeded $42 bi llion, a 9 percent increase, despite political gridlock in the United States, financial turmoil in Europe, a slowing Asian economy and volatile fuel prices. Despite these issues, we managed and improved yields across all of our transportation businesses, allowing us to continue enhancing the services and technology that make our customers more successful and more productive. FedEx Ground had a stellar year, delivering 18. 4 percent operating margins and accounting for more than half of FedEx operating profit.Online shipments spurred record volumes. More than one quarter of our FedEx Ground lanes are now faster in terms of transit times than the competition, boosting service and customer satisfaction to unprecedented levels. As a result, including FedEx SmartPost, our overall U. S. ground parcel-market share has increased to nearly 30 percent, doubling over the last decade. The rapid transformation of FedEx Freight, which basically reinvented the LTL freight industry a little more th an a year ago, is paying off with a strong eturn to profitability. Revenues grew 8 percent year over year. Offering both priority and economy service options and industry-leading transit times have made FedEx Freight a market share leader, and customers are delighted by our LTL value proposition. Global uncertainty, a slowdown of Asia exports and weakness in the technology sector challenged FedEx Express in FY12. Although U. S. domestic and international priority package volumes were down, yield improvements helped FedEx Express maintain profitability.Weââ¬â¢re taking advantage of the flexibility weââ¬â¢ve built into our system to match our capacity to the demand; weââ¬â¢ve accelerated the retirement of older, less efficient aircraft and are replacing them with more fuel-efficient planes; and we are taking other actions to increase FedEx Express margins in the future, despite the low-growth environment. 2 FoCuSed neTWoRkS Our customersââ¬â¢ expectations and needs evolve constantly, and so must we. The Roman statesman Marcus Aurelius summed it up best: ââ¬Å"Nothing happens without change. â⬠Thatââ¬â¢s why our operating companies relentlessly adjust their networks to meet traffic flows and levels.Each network is discrete so it can optimize its business without compromise. Hence our competitive advantage of speed and flexibility: FedEx Express, FedEx Ground and FedEx Freight are superior networks with industry-leading service levels. Superior networks translate into superior solutions for customers. Thatââ¬â¢s real value. Take as an example the global rise of online buying, now growing at three to four times the rate of retail sales growth overall. For FedEx, that means more deliveries, whether a product is purchased or returned. Itââ¬â¢s the perfect fuel for growth, internationally and in the United States.Retailers want a range of shipping options that satisfies their customersââ¬â¢ various expectations for cost and service. In t he U. S. we offer express service, customized ground home delivery, and FedEx SmartPost, our most inexpensive shipping option. The low cost of FedEx SmartPost allows retailers to offer free shipping as a marketing tactic. In fact, consumers ââ¬Å"Weââ¬â¢re keeping our eye on the ball ââ¬â loWering costs and improving our efficiency for continued success. â⬠chose the free-shipping option for half of holiday ecommerce transactions last November and December, according to omScore, a firm that analyzes online commerce. As noted earlier, our QDM philosophy and methods are built on the proven premise that higher quality lowers costs, improves service levels, and enhances the customer experience. Itââ¬â¢s a three-legged stool that supports our long-term growth strategies. We apply QDM principles to our sustainability decisions, just as we do to our business decisions, because itââ¬â¢s good business and good for the planet. The FedEx Express vehicle fleet is ahead of pla n to be 20 percent more fuel efficient by 2020 than it was in 2005.To support our air fleet modernization program, we have recently agreed to purchase additional Boeing 767 aircraft that are substantially more fuel efficient than the aircraft they will replace. In FY12, we invested about $4 billion in capital expenditures, about half related to modernizing our air fleet. We think such initiatives are an integral part of this yearââ¬â¢s No. 6 ranking on fortuneââ¬â¢s Worldââ¬â¢s Most Admired Companies list and No. 7 on the Reputation Instituteââ¬â¢s list of the most socially responsible companies in the United States.FedEx provides the efficient access that businesses of all sizes need to succeed, build prosperous communities and raise living standards worldwide. Just ask a British mother who redesigned a simple handbag. In just three years this FedEx customer turned her product into a $3. 3 million global business called Cambridge Satchel Company. Or talk to the founder of OtterBox, a company that makes protective cases for mobile devices. Thanks to the mastery of global supply chains, he grew his business from $5 million to almost $169 million in just three years, while creating more than 500 jobs in his hometown of Fort Collins, Colo.We believe we can continue to improve FedExââ¬â¢s financial performance in fiscal year 2013 and beyond based on the strategy and initiatives discussed above. But we understand our achievements rely on the trust of our customers, shareowners, and team members and we will continue to earn their confidence by conducting our business with integrity, dependability, and commitment every day, every transaction. Thatââ¬â¢s our Purple Promise. Sincerely, WoRld-ClASS SoluTionS Growth in the U. S. and Europe is moderate, but there are positive signs worldwide because of the strength of emerging markets.Countries such as China, India, Mexico and Brazil are quickly becoming consumers as well as producers, driving increased demand. The long-term future for global trade remains solid, and we are committed to providing solutions for businesses ââ¬â large and small ââ¬â to effectively compete in this important market. Air express will continue to grow long term as the integration of the worldââ¬â¢s economies generate more small shipments moving directly from the point of production to the end user. Thatââ¬â¢s why the unique capabilities of our Boeing 777Fs are a distinct advantage for us.Their long range and nonstop capabilities provide shippers more time to process shipments each day. Concurrently, air freight shipping is becoming more episodic. High-value technology products make up a large portion of this market these days, and more of these goods are being shipped as part of large new product launches. As a consequence, it often takes a large fleet of wide-body aircraft like ours to quickly flex capacity up and down. If a customer asks us to add extra flights, FedEx can do it better than our competitors because we have the largest all-cargo fleet in the world.These trends are reinforced by improved production scheduling, reliability, and logistics information systems. Better visibility into supply chains allows greater use of ocean transportation to ship customersââ¬â¢ commodity freight, a distinct advantage given higher fuel prices. As a result, weââ¬â¢ve been expanding our FedEx Trade Networks capabilities. Since 2008, weââ¬â¢ve opened 47 freight-forwarding offices worldwide to help businesses reach their markets via ocean or air. Itââ¬â¢s a key part of our strategy to provide customers with the world-class solutions they need to compete.Despite the slowdown in Europe last year, our business there continues to grow. To better serve customers, FedEx Express is opening stations across Europe. Weââ¬â¢ve also recently completed acquisitions of transportation companies in Poland, France, and Brazil to provide customers in those markets with better domes tic service and improved access to global markets. innovATion AT WoRk As we grow, we know we must continue to connect the world responsibly. It starts with the Purple Promise, which FedEx team members deliver millions of times a day worldwide: ââ¬Å"I will make every FedEx experience outstanding. If the Purple Promise is our heart, Quality Driven Management (QDM) represents our hands ââ¬â itââ¬â¢s how we do things at FedEx. Frederick W. Smith Chairman, President and CEO MORE > fedex. com/annualreport2012 3 to stay ahead, we change the game As the speed of global change accelerates, the difference between leaders and followers is defined by one word ââ¬â agility. We not only have the ability to quickly react to changing economic conditions and customer needs, but also the agility to anticipate and effect change. FedEx is redefining our industry as we continually reshape and refine our focused networks to gain speed and efficiency.When we change the game, our customers win . ACCeleRATing ACCeSS gAining SPeed FedEx Express is the largest all-cargo airline in the world and the largest express transportation company. Our long-range Boeing 777F aircraft directly link global markets, speeding customersââ¬â¢ shipments door-to-door. In the last two years, weââ¬â¢ve improved global access by completing acquisitions in India, Mexico, Poland, France and Brazil. To accommodate evolving customer needs, the global offices of FedEx Trade Networks offer end-to-end shipping services, including air and ocean freight forwarding supported by customs brokerage.FedEx Ground continues to delight customers by shortening transit times throughout the U. S. and Canada. Businesses can reach more locations faster than with any other ground carrier. Convenient FedEx Ground home delivery and FedEx SmartPost services support the growing consumer trend to buy online, which grew by double digits in each of the last two years. In the United States, Cyber Monday online sales rose 22 percent, to $1. 25 billion last year ââ¬â the largest online shopping day ever, boosting holiday shipping volumes to record levels.CuSToMeRS ARe in The FAST lAne thanks to a dedicated Fedex ground team that continually fine-tunes the ground network, much like a race car, to enhance speed, safety and reliability. From left: kimberly Whigham, managing director, vehicle Maintenance; Jeff grimm, managing director, linehaul Planning; brian neal, manager, Safety Process Management; Steve griffin, vice president, linehaul; Rich Sturges, senior manager, linehaul engineering. go to fedex. com/annualreport2012 to read their story. 4 ShiFTing geARS innovATing SoluTionSFedEx Freight is the first carrier to offer less-than-truckload (LTL) shipping customers two choices: priority and economy. In an industry where most shipments are processed manually, weââ¬â¢re automating much of the shipping process, improving customersââ¬â¢ productivity and earning their loyalty. Weââ¬â¢ve also made it much easier and faster for shippers to classify freight with Freight Central, our convenient online resource for LTL shippers. Combined with industry-leading transit times, these changes have made FedEx Freight a market leader in the U. S. LTL industry, a $31 billion market in 2011.FedEx Services transforms our superior technology and delivery services into shipping and business solutions for customers. Their choices are based on whatââ¬â¢s most important to them today. Thatââ¬â¢s why our portfolio includes air and ocean freight forwarding solutions to complement our express and air cargo services. Meanwhile, at FedEx Office locations, we installed 8,000 pieces of printing equipment in the last two years. The technology can deliver a variety of signage and over-sized prints for customers ranging from big-box retailers with multiple locations to large corporations to small businesses. uperior netWorks deliver game-changing customer solutions. MORE > fedex. com/annualre port2012 5 to stay ahead, we do whatââ¬â¢s right A passion for quality drives FedEx team members worldwide. Our culture of continuous improvement embraces change and drives innovation. In turn, we enhance the lives of our customers and their communities so that our customers remain among the most satisfied and loyal in the industry. Whether itââ¬â¢s the transportation services we provide, the information technology we support or the sustainable solutions we implement, when we do the right thing, we earn their trust.QuAliTy dRiven MAnAgeMenT is how we successfully respond to the pressures of todayââ¬â¢s business environment. In a recent improvement effort, weââ¬â¢ve reduced lost and damaged shipments, demonstrating our commitment to service excellence and saving millions of dollars. Global teams also worked on behalf of customers to continue improving the customs clearance process. More accurate clearance documentation, technology improvements and better collaboration amo ng global regulatory authorities give FedEx customers an edge in the marketplace. inFoRMATion about a shipment is as important as the shipment itself.Whether itââ¬â¢s an overnight holiday gift or a supply chain that stretches across the globe, our customers stay in-the-know thanks to our superior technology. The new Colorado Springs Enterprise Data Center is the heart of a cutting-edge IT transformation to hybrid cloud architecture. This innovative technology enables FedEx to be more productive and efficient by accessing computer resources even as data expands at 40 percent per year. The size and scope of the implementation is one of the largest within a commercial real-time system. iF knoWledge iS PoWeR, Fedex customers have a competitive advantage thanks to he Fedex Trade networks team that manages My global Trade data. Theyââ¬â¢re dedicated to providing the quality tracking and reporting that are essential to managing international freight forwarding shipments. From left: R enee brown, product specialist; Paul kirkeby, senior programmer analyst; Chauntisse Foster, senior product advisor; Alan hunt, iT manager. go to fedex. com/annualreport2012 to read their story. 6 SuSTAinAbiliTy and innovation go hand in hand at FedEx. We call it EarthSmart ââ¬â FedEx solutions for a more sustainable world.Our customers can now neutralize their carbon emissions when they ship their documents by taking advantage of our new FedEx carbon-neutral envelope shipping. FedEx Express is the first global express transportation company to offer the program to customers at no charge. Weââ¬â¢re modernizing our aircraft fleet with Boeing 757s, 767s and 777s, which are delivering significant increases in fuel efficiency and reduced operating costs and emissions. After only six years into our 15-year plan, we have completed 69 percent of our goal to reduce aircraft emissions intensity 20 percent by 2020.Because weââ¬â¢re ahead of plan, our goal is to now reduce aircraft em issions intensity 30 percent by 2020. At FedEx Office, more than 5 million pounds of paper were recycled in 2011, saving tens of thousands of trees. FedEx Office built independent paper-recycling systems into all of its North America locations, because many communities have inadequate recycling or none at all. FedEx is closing in on our vehicle fleet fuel-efficiency goal ââ¬â making our vehicle fleet 20 percent more fuel efficient by 2020 ââ¬â years ahead of schedule.Our strategy has been to reduce the number of vehicles that we need by continually making our routes more efficient and then selecting the most efficient vehicle for the job. Weââ¬â¢re adding 87 all-electric trucks to the fleet to bring the total to 130 in the United States, Asia and Europe. About 11,000 Sprinter vans will also be added. Each is 70 to 100 percent more fuel efficient than the truck it replaces. MORE > fedex. com/annualreport2012 7 OPERATING MARGIN 2008(4) 2009(3) 2010 2011(2) 2012(1) 5. 5% 2. 1% 5. 8% 6. 1% 7. 5% financial highlights 2008(4) DILUTED EARNINGS PER SHARE $3. 60 $0. 1 $3. 76 (in millions, except earnings per share) 2012(1) Percent 2011(2) Change 9 34 140bp 40 40 ââ¬â 17 22 9 (1) (3) 2009(3) 2010 2011(2) REVENUE 2012(1) Operating Results Revenues $ 42,680 $ 39,304 Operating income 3,186 2,378 Operating margin 7. 5% 6. 1% Net income 2,032 1,452 Diluted earnings per common share 6. 41 4. 57 Average common and common equivalent shares 317 317 Capital expenditures 4,007 3,434 Financial Position Cash and cash equivalents Total assets Long-term debt, including current portion Common stockholdersââ¬â¢ investment $ 2,843 29,903 1,667 14,727 $ 2,328 27,385 1,685 15,220 in billions) $4. 57 $6. 41 2008 2009 2010 $38. 0 $35. 5 $34. 7 RETURN ON AVERAGE EQUITY 2011 (4) 2008 2009 2012 (3) 2010 2011(2) 2012(1) 8. 3% $39. 3 0. 7% $42. 7 8. 6% 10. 0% 13. 6% OPERATING MARGIN DEBT TO TOTAL CAPITALIZATION 2008(4) 2009(3) 2008 2010 5. 5% 2. 1% 12. 1% 5. 8% 15. 9% 12. 3% 10. 0% 10. 2% 2011(2) 2012 2009 2010 2011 2012 (1) 6. 1% 7. 5% DILUTED EARNINGS PER SHARE 2008(4) 2009 2010 STOCK PRICE (May 31 close) $91. 71 $55. 43 $83. 49 2008 (3) 2009 2010 $3. 60 $0. 31 $3. 76 COMPARISON OF FIVE-YEAR CUMULATIVE TOTAL RETURN* 120 $110 $100 $90 $80 $70 $60 $50 $40 5/07 5/08 5/09 5/10 5/11 5/12 2011(2) 2011 2012(1) 2012 $93. 64 $4. 57 $89. 14 $6. 41 RETURN ON AVERAGE EQUITY 2008(4) 2009(3) 2010 2011(2) 2012(1) 8. 3% 0. 7% 8. 6% 10. 0% 13. 6% DEBT TO TOTAL CAPITALIZATION 2008 2009 2010 2011 2012 12. 1% 15. 9% 12. 3% 10. 0% 10. 2% FedEx Corporation S&P 500 Dow Jones Transportation Average *$100 invested on 5/31/07 in stock or index, including reinvestment of dividends. fiscal year ending may 31. (1) results for 2012 include a $134 million ($84 million, net of tax or $0. 6 per diluted share) impairment charge resulting from the decision to retire 24 aircraft and related engines at fedex express and the reversal of a $66 million legal reserve initially recorded in 2011. (2) results for 2011 include charges of approximately $199 million ($104 million, net of tax and applicable variable incentive compensation impacts, or $0. 33 per diluted share) for the combination of our fedex freight and fedex national ltl operations and a $66 million reserve associated with a legal matter at fedex express. (3) results for 2009 include a charge of $1. billion ($1. 1 billion, net of tax, or $3. 45 per diluted share) primarily for impairment charges associated with goodwill and aircraft. (4) results for 2008 include a charge of $891 million ($696 million, net of tax, or $2. 23 per diluted share) recorded during the fourth quarter, predominantly for impairment charges associated with intangible assets from the fedex office acquisition. STOCK PRICE (May 31 close) 2008 2009 2010 2011 2012 $91. 71 $55. 43 $83. 49 $93. 64 $89. 14 COMPARISON OF FIVE-YEAR CUMULATIVE TOTAL RETURN* 8ManageMentââ¬â¢s discussion and analysis of results of operations and financial condition OVERVIEW OF FINANCIAL SECTION The financial section of the FedEx Corporation (ââ¬Å"FedExâ⬠) Annual Report (ââ¬Å"Annual Reportâ⬠) consists of the following Managementââ¬â¢s Discussion and Analysis of Results of Operations and Financial Condition (ââ¬Å"MD&Aâ⬠), the Consolidated Financial Statements and the notes to the Consolidated Financial Statements, and Other Financial Information, all of which include information about our significant accounting policies, practices and the transactions that underlie our financial results.The following MD&A describes the principal factors affecting the results of operations, liquidity, capital resources, contractual cash obligations and the critical accounting estimates of FedEx. The discussion in the financial section should be read in conjunction with the other sections of this Annual Report and our detailed discussion of risk factors included in this MD&A. our reportable segments.Our FedEx Services segment provides sale s, marketing, information technology, communications and back-office support to our transportation segments. In addition, the FedEx Services segment provides customers with retail access to FedEx Express and FedEx Ground shipping services through FedEx Office and Print Services, Inc. (ââ¬Å"FedEx Officeâ⬠) and provides customer service, technical support and billing and collection services through FedEx TechConnect, Inc. ââ¬Å"FedEx TechConnectâ⬠). See ââ¬Å"Reportable Segmentsâ⬠for further discussion. The key indicators necessary to understand our operating results include: > the overall customer demand for our various services based on macroeconomic factors and the global economy; > the volumes of transportation services provided through our networks, primarily measured by our average daily volume and hipment weight; > the mix of services purchased by our customers; > the prices we obtain for our services, primarily measured by yield (revenue per package or poun d or revenue per hundredweight for LTL freight shipments); > our ability to manage our cost structure (capital expenditures and operating expenses) to match shifting volume levels; and > the timing and amount of fluctuations in fuel prices and our ability to recover incremental fuel costs through our fuel surcharges. ORGANIZATION OF INFORMATIONOur MD&A is composed of three major sections: Results of Operations, Financial Condition and Critical Accounting Estimates. These sections include the following information: > Results of Operations includes an overview of our consolidated 2012 results compared to 2011, and 2011 results compared to 2010. This section also includes a discussion of key actions and events that impacted our results, as well as our outlook for 2013. > The overview is followed by a financial summary and analysis (including a discussion of both historical operating results and our outlook for 2013) for each of our reportable transportation segments. gt; Our financial condition is reviewed through an analysis of key elements of our liquidity, capital resources and contractual cash obligations, including a discussion of our cash flows and our financial commitments. > Critical accounting estimates discusses those financial statement elements that we believe are important to understanding certain of the material judgments and assumptions incorporated in our financial results. > We conclude with a discussion of risks and uncertainties that may impact our financial and operating results. The majority of our operating expenses are directly impacted by revenue and volume levels.Accordingly, we expect these operating expenses to fluctuate on a year-over-year basis consistent with the change in revenues and volumes. Therefore, the discussion of operating expense captions focuses on the key drivers and trends impacting expenses other than changes in revenues and volume. Except as otherwise specified, references to years indicate our fiscal year ended May 3 1, 2012 or ended May 31 of the year referenced and comparisons are to the prior year. References to our transportation segments include, collectively, our FedEx Express, FedEx Ground and FedEx Freight segments. DESCRIPTION OF BUSINESSWe provide a broad portfolio of transportation, e-commerce and business services through companies competing collectively, operating independently and managed collaboratively, under the respected FedEx brand. Our primary operating companies are Federal Express Corporation (ââ¬Å"FedEx Expressâ⬠), the worldââ¬â¢s largest express transportation company; FedEx Ground Package System, Inc. (ââ¬Å"FedEx Groundâ⬠), a leading North American provider of small-package ground delivery services; and FedEx Freight, Inc. (ââ¬Å"FedEx Freightâ⬠), a leading North American provider of less-than-truckload (ââ¬Å"LTLâ⬠) freight services.These companies represent our major service lines and, along with FedEx Corporate Services, Inc. (ââ¬Å"FedEx Servicesâ⬠), form the core of 9 managementââ¬â¢s discussion and analysis RESULTS OF OPERATIONS CONSOLIDATED RESULTS The following table compares summary operating results (dollars in millions, except per share amounts) for the years ended May 31: Percent Change 2011(2) 2010 2012/2011 2011/2010 2012(1) Revenues $ 42,680 $ 39,304 $ 34,734 9 13 Operating income 3,186 2,378 1,998 34 19 Operating margin 7. 5% 6. 1% 5. 8% 140bp 30bp Net income $ 2,032 $ 1,452 $ 1,184 40 23 Diluted earnings per share $ 6. 1 $ 4. 57 $ 3. 76 40 22 (1) Operating expenses include an impairment charge of $134 million resulting from the decision to retire 24 aircraft and related engines at FedEx Express and the reversal of a $66 million legal reserve associated with the ATA Airlines lawsuit which was initially recorded in 2011. (2) Operating expenses include $133 million in costs associated with the combination of our FedEx Freight and FedEx National LTL operations, effective January 30, 2011, and a $66 million legal reserve associated with the ATA Airlines lawsuit against FedEx Express.The following table shows changes in revenues and operating income by reportable segment for 2012 compared to 2011, and 2011 compared to 2010 (dollars in millions): Revenues Dollar Change Percent Change 2012/2011 2011/2010 2012/2011 2011/2010 $ 1,934 $ 3,026 8 14 1,088 1,046 13 14 371 590 8 14 (13) (86) (1) (5) (4) (6) NM NM $ 3,376 $ 4,570 9 13 Operating Income Dollar Change Percent Change 2012/2011 2011/2010 2012/2011 2011/2010 $ 32 $ 101 3 9 439 301 33 29 337 (22) 193 (14) ââ¬â ââ¬â ââ¬â ââ¬â ââ¬â ââ¬â ââ¬â ââ¬â $ 808 $ 380 34 19FedEx Express segment(1) FedEx Ground segment FedEx Freight segment(2) FedEx Services segment Other and eliminations (1) FedEx Express segment 2012 operating expenses include an impairment charge of $134 million resulting from the decision to retire 24 aircraft and related engines at FedEx Express and the reversal of a $66 million legal re serve associated with the ATA Airlines lawsuit which was initially recorded in 2011. (2) FedEx Freight segment 2011 operating expenses include $133 million in costs associated with the combination of our FedEx Freight and FedEx National LTL operations, effective January 30, 2011. 0 managementââ¬â¢s discussion and analysis Overview Revenues, operating income and operating margins increased in 2012 due to the exceptional performance of our FedEx Ground segment, improved profitability at FedEx Freight and increased yields across all our operating segments, despite moderating global economic conditions. Our results for 2012 include the impact of certain charges and credits as described below, which favorably impacted our year-overyear results by $0. 15 per diluted share, after considering the effect of variable incentive compensation accruals.In addition, our results significantly benefited in 2012 from the timing lag that exists between when fuel prices change and when indexed fuel surcharges automatically adjust. We also benefited from a milder winter, as our 2011 results were negatively impacted by unusually severe winter weather. 26 related engines, as well as six Boeing MD10-10 aircraft and 17 related engines. The decision to retire these aircraft will better align the U. S. domestic air network capacity of FedEx Express to match current and anticipated shipment volumes.Our 2011 results include one-time costs associated with the combination of our FedEx Freight and FedEx National LTL operations of $133 million, including $89 million of impairment and other charges. Our results for 2011 reflected the momentum of improved global economic conditions and strong demand for our services, which drove yield growth and volume increases across all our transportation segments, particularly in International Priority (ââ¬Å"IPâ⬠) package shipments at FedEx Express. Our FedEx Ground segment delivered strong results through increasing volume, yield and operating ma rgins.The FedEx Freight segment returned to profitability in the fourth quarter of 2011, primarily due to higher LTL yield. All of our transportation segments benefited from our yield management initiatives in 2011. The combination of our FedEx Freight and FedEx National LTL operations was completed in 2011. Our combined LTL network increases efficiencies, reduces operational costs and provides customers both Priority and Economy LTL freight services across all lengths of haul from one integrated company.Our 2012 results include the reversal of a $66 million reserve associated with the ATA Airlines lawsuit at FedEx Express. This reserve was initially recorded in 2011 when a loss was deemed probable as a result of an adverse decision in the lawsuit. We reversed this reserve during 2012 when FedEx Express won the appeal of this case and the appeals court overturned the prior ruling (See Note 17 of the accompanying consolidated financial statements).Additionally, our 2012 results inclu de a noncash impairment charge of $134 million due to our decision to retire from service 18 Airbus A310-200 aircraft and 11 managementââ¬â¢s discussion and analysis 3,000 3,000 2,603 2,603 2,638 2,638 2,684 (1) (1) FedEx FedEx Express(1) Express(1) Average Daily Package Volume Average Daily Package Volume 2,684 3,000 2,577 FedEx Express(1) Average Daily Package Volume 2,638 2,684 4,100 FedEx FedEx Ground(2) Ground(2) Average Daily Package Volume Average Daily Package Volume 4,100 (2) (2) FedEx Ground( Average Daily ,907 3,907 FedEx FedEx Ground Ground FedEx FedEx Express Express 2,500 2,500 2,500 The following graphs for FedEx Express, FedEx Ground and FedEx Freight show selected 3,900 3,900 (in thousands) for the years ended May 31: volume trends Average Daily Package Volume 3,900 Average Daily Package Volume Average Daily Package Volume 2,000 Average Daily Package Volume 2,000 2,000 3,000 1,500 2,500 1,000 3,000 2,000 500 2,500 1,500 0 2,000 1,000 1,500 500 1,000 0 500 0 3,000 2,603 1,500 2,500 1,000 3,000 2,000 2,603 475 500 2,500 1,500 0 2,000 2009 1,000 2,577 2,603 ,100 2,577 FedEx2,603 2,638 Express(1) 2,684 2,577 1,500 2,577 Express(1)2,638 2,684 FedEx Average Daily Package Volume Average Daily Package Volume 523 2,603 2,638 475 575 523 2,638 2,684 575 2,684 559 2,577 1,000 500 559 2,577 475 523 575 4,100 4,100 3,700 3,700 3,900 3,900 4,100 559 4,100 3,500 3,500 3,404 3,700 3,900 3,300 FedEx Ground(2) FedEx Ground(2) 3,700 Average Daily Package Volume Average Daily Package3,907 3,907 Volume 3,523 3,523 3,404 2009 3,523 2010 3,404 3,523 2009 2010 3,404 3,523 2010 2011 2011 2012 2012 3,746 3,746 3,500 3,907 3,300 3,907 3,404 ,746 3,746 3,523 0 2010 2010 2011 2011 2012 2012 2009 575 575 559 559 523 523 U. S. domestic package 475 475 U. S. domestic 1,500 U. S. domestic package package IP package IP package 500 2009 2010 1,000 0 2009 475 500 0 2009 575 559 575 559 2009 2010 2010 2011 2011 2012 2012 523 523 475 U. S. domestic package package IP package IP package U. S. domestic 3,700 3,900 3,300 2011 2012 2009 3,500 3,500 IP package 3,404 3,700 3,700 3,300 3,500 3,300 2009 3,500 3,404 3,300 3,523 2011 2010 3,746 2011 3,746 2012 2012 2009 2010 2) 2011 2012 2011 2012 FedEx2009 2010 Freight2011 FedEx 2010 Freight FedEx2009 2010 Express and FedEx Ground(2)FedEx Express and FedEx Ground2009 FedEx and FedEx Ground(2) 2012 Express 2010 2011 U. S. domestic package package IP package IP package Volume U. S. domestic Total Average Daily Package Volume AverageLTL Shipments Total Average Daily Package Volume Total Average Daily Package Average Daily Daily LTL Shipments 3,300 2012 FedEx Freight Average Daily 7,800 7,600 7,400 7,800 7,200 7,600 7,000 7,800 7,400 6,800 7,600 7,200 6,600 7,400 7,000 7,200 6,800 7,000 6,600 6,800 7,800 7,600 7,800 (2) (2) 7,538 7,6007,538 90. 0 7,538 0. 0 86. 0 86. 0 90. 0 FedEx FedEx Express and FedEx Ground Express and FedEx Ground Total Average Daily7,353 7,353 Volume Total AveragePackage Daily Package Volume 7,4 00 7,400 (2) FedEx Express and FedEx Ground(2) FedEx Express and FedEx Ground7,200 7,200 7,600 Total Average Daily Package 7,538 7,538 Total Average Daily Package Volume Volume 7,002 7,002 7,800 7,353 85. 0 90. 0 80. 0 85. 0 FedEx FedEx Freight Freight 84. 9 84. 9 85. 0 Average Daily LTL Shipments Average Daily LTL Shipments 82. 3 82. 3 90. 0 80. 0 7,000 7,800 7,400 6,780 6,800 7,600 7,200 6,600 7,400 2009 7,000 6,780 7,002 2009 2010 6,780 7,002 2009 2010 6,780 7,002 ,353 7,353 7,000 7,002 6,800 7,538 7,538 7,002 2010 7,353 2011 7,353 2012 2011 6,600 6,780 85. 0 90. 0 75. 0 80. 0 85. 0 70. 0 85. 0 74. 4 90. 0 75. 0 FedEx FreightFreight86. 0 FedEx 80. 0 86. 0 Average Daily LTL Shipments 84. 9 Average Daily LTL Shipments 84. 9 74. 4 82. 3 82. 3 86. 0 86. 0 84. 9 2009 2010 82. 3 74. 4 2010 2011 82. 3 2011 2012 70. 0 75. 0 84. 9 2012 2009 74. 4 82. 3 2012 2009 2010 2011 7,200 6,780 6,800 7,000 6,600 2009 6,780 6,800 80. 0 85. 0 70. 0 2012 2009 74. 4 75. 0 75. 0 80. 0 80. 0 70. 0 75. 0 7 0. 0 74. 4 2009 75. 0 2010 2010 2011 2011 2012 2012 74. 4 2009 2010 2010 2011 2011 2012 012 70. 0 70. 0 6,600 6,600 The following graphs 2010 FedEx Express, FedEx Ground and FedEx Freight show selected yield trends for the years ended 2011 31: for May 2011 2009 2010 2011 2011 2012 2012 2009 2009 2009 2010 2010 2012 2012 FedEx FedEx Express Express Revenue per Package ââ¬â Yieldââ¬â Yield Revenue per Package (1) (1) FedEx Express Revenue per Package ââ¬â Yield (1) FedEx FedEx Ground Ground Revenue per Package ââ¬â Yieldââ¬â Yield Revenue per Package $9. 25 (2) (2) (2) (2) FedEx Ground ( Revenue per P $70. 00 $60. 00 $50. 00 $70. 00 $40. 00 $60. 00 $30. 00 $70. 00 $50. 00 $20. 00 $60. 00 $40. 00 $10. 00 $50. 0 $30. 00 $40. 00 $20. 00 $30. 00 $10. 00 $20. 00 $21. 00 $10. 00 $20. 00 $19. 00 $21. 00 $18. 00 $20. 00 $21. 00 $17. 00 $19. 00 $20. 00 $16. 00 $18. 00 $19. 00 $17. 00 $70. 00 $57. 81 $60. 00 $70. 00 $57. 81 $53. 10 (1) (1) $56. 08 $53. 10 FedEx FedEx Express Express Revenue per Package ââ¬â Yieldââ¬â Yield Revenue per Package $50. 00 $50. 00 $40. 00 $57. 81 $60. 00 $30. 00 $70. 00 $50. 00 $30. 00 $70. 00 $60. 83 $60. 83 $57. 81 $60. 00 $56. 08 $9. 25 $53. 10 $56. 08 $8. 75 $9. 25 $8. 25 $8. 75 $9. 25 $7. 75 $14. 61 2010 $15. 59 $8. 25 $8. 75 $7. 25 $9. 25 $60. 83 $8. 75 FedEx FedEx Ground Ground $8. 77 $8. 77 $8. 5 Revenue per Package ââ¬â Yieldââ¬â Yield Revenue per Package FedEx Express(1) FedEx Express(1) $60. 83 $40. 00$60. 83 $57. 81 Revenue$53. 10 Package ââ¬â Yieldââ¬â Yield Revenue$53. 10$56. 08 $56. 08 per per Package $16. 21 $57. 81$14. 61 $53. 10 2009 2010 $15. 59 $14. 61$56. 08 $53. 10 2010 2011 $60. 83 $17. 12 $17. 12 $20. 00$60. 83 $16. 21 $15. 59 $56. 08 $10. 00 2011 2012 2012 2009 $9. 25 $8. 25 $20. 00 $16. 21 $57. 81 $60. 00 $40. 00 $10. 00 $50. 00 2009 $30. 00 $8. 75 $9. 25 $7. 70 $7. 75 $17. 12 FedEx Ground (2) FedEx Ground (2) $8. 25 $8. 17 $8. 17 Revenue per Package ââ¬â Yieldââ¬â Yi eld $8. 77 Revenue per Package $8. 7 $7. 70 $7. 73 $7. 73 $8. 17 2009 2010 $7. 70 $7. 73 2010 2011 $7. 73 $8. 17 $8. 17 $8. 77 2011 2012 $8. 17 $7. 75 $8. 77 $7. 25 2012 2009 2010 $7. 70 $7. 73 U. S. domestic $17. 12 $40. 00 U. S. domestic package package IP package IP package $17. 12 $20. 00 $16. 21 $16. 21 $15. 59 $14. 61 $15. 59 $14. 61 U. S. domestic package $8. 25 $8. 75 $7. 25 2011 2012 2009 $7. 70 $7. 75 $7. 75 IP package $8. 25 $8. 25 $30. 00 $10. 00 2009 2010 2010 2011 2011 2012 2012 2009 $17. 12 $17. 12 $20. 00 $16. 21 $16. 21 $15. 59 $14. 61 U. S. domestic package U. S. domestic package $14. 61$15. 59IP package IP package $21. 00 $21. 0 $10. 00 2009 2010 2010 2011 2011 2012 2012 2009 $20. 00$19. 57 $20. 00 $19. 57 U. S. domestic package package IP package IP package U. S. domestic $19. 07 $19. 07 $19. 07 $19. 00 $21. 00 $19. 00 FedEx Freight FedEx FedEx Freight Freight Average Fuel Cost per Gallon Gallon Average Fuel Cost per $7. 25 $7. 25 $7. 73 $7. 70 $7. 70 $7. 73 2009 2009 2010 2010 2011 2011 2012 $7. 75 $7. 75 LTL Revenue per Hundredweight ââ¬â Yieldââ¬â LTL Revenue per Hundredweight ââ¬â Yield LTL Revenue per Hundredweight Yield FedEx FedEx Freight Freight LTL Revenue per Hundredweight ââ¬â Yieldââ¬â Yield LTL Revenue per Hundredweight $18. 24 $17. 7 $4. 50 $7. 25 $4. 00 $4. 50 $7. 25 2009 $4. 00 $19. 57 $4. 50 2009 2010 2010 2011 2011 $3. 80 2012 2012 Average Fuel C 2012 $4. 00 Average Fuel Cost per Gallon Gallon $3. 80 Average Fuel Cost per $3. 04 $3. 25 $2. 69 $2. 66 $3. 25 $3. 31 $3. 50$3. 31 $2. 66 $3. 80 $3. 04 $2. 69 $2. 15 FedEx FreightFreight FedEx $18. 24 $18. 24 LTL Revenue per Hundredweight ââ¬â Yieldââ¬â Yield LTL Revenue per Hundredweight $18. 00$19. 57 $18. 00 $20. 00 $19. 57 $19. 07 $21. 00 $17. 00 $19. 00 $20. 00 $19. 07 $16. 00 $18. 00 2009 $19. 00 $17. 00 $19. 07 $17. 07 $17. 07 $18. 24 $19. 07 2009 2010 $17. 07 2010 2011 $17. 07 $18. 4 $18. 24 $17. 00 $19. 57 $19. 57 $16. 00 2011 2012 2012 2009 2 010 2011 $3. 50 $3. 50 $3. 04 $4. 50 $4. 50 $3. 00 $3. 00 $2. 62 $4. 00 $4. 00 $2. 50 $2. 50 $4. 50 $4. 50 $3. 50 $3. 50 $3. 04 $2. 00 $2. 00 $4. 00 $4. 00 $3. 00 $3. 00 $2. 62 $1. 50 $1. 50 $3. 50 2012 $3. 50 2009 $2. 50 $2. 50 $3. 04 $3. 00 $2. 00 $2. 50 $1. 50 $2. 00 $1. 50 Average Fuel Cost per Gallon Gallon Average Fuel Cost per $3. 00 $2. 62 $2. 69 $3. 04 $2. 15 $2. 15 $3. 25 $2. 69 $2. 66 2010 $3. 25 2011 $2. 15 $2. 69 $2. 66 $2. 15 2010 2011 Jet 2010 2011 Jet $3. 25 $3. 31 $2. 50 $3. 80 $2. 62 $3. 31 $3. 80 $2. 00$3. 80 $2. 66 $1. 50$3. 1 $3. 25 $3. 31 2011 2012 2012 2009 Jet $2. 66 Jet Vehicle 2010 $2. 62 $2. 69 $18. 00 $18. 00 (2) Package statistics do not include the operations of FedEx SmartPost. $17. 07 $17. 07 $16. 00 $16. 00 2009 2009 2010 2010 2011 2011 2012 2012 $17. 00 $17. 00 (1) Excludes international domestic operations. $18. 24 2009 2010 $3. 04 $2. 15 Vehicle $3. 00 Vehicle $2. 00 $2. 62 $2. 69 $2. 62 $2. 15 2009 2010 Vehicle Vehicle $2. 50 $1. 50 2009 $2. 00 $ 1. 50 2009 2011 2012 Jet 2011 2012 Jet 2012 12 $16. 00 $16. 00 2009 2009 2010 2010 2011 2011 2012 2012 2009 2010 Vehicle Vehicle 2012 managementââ¬â¢s discussion and analysis evenue During 2012, revenues increased 9% due to yield growth across all our transportation segments. At FedEx Express, revenues increased 8% in 2012 led by higher U. S. domestic and IP package yields. However, U. S. domestic package and IP package volumes declined due to weakening global economic conditions. Revenues increased 13% during 2012 at our FedEx Ground segment due to higher yields and strong demand for all our major services. At FedEx Freight, revenues increased 8% during 2012 due to higher LTL yield as a result of higher fuel surcharges and yield management programs, despite a decrease in volume.Revenues increased 13% during 2011 due to yield increases and volume growth across all our transportation segments. Yields improved due to higher fuel surcharges and increased base rates under our yield i mprovement programs. At FedEx Express, revenues increased 14% in 2011 led by IP volume growth in Asia, as well as U. S. domestic and IP package yield increases. At the FedEx Ground segment, revenues increased 14% in 2011 due to continued volume growth driven by market share gains and yield growth at both FedEx Ground and FedEx SmartPost.At FedEx Freight, yield increases due to our yield management programs and higher LTL fuel surcharges, and higher average daily LTL volumes led to a 14% increase in revenues in 2011. impairment and Other Charges In May 2012, we made the decision to retire from service 18 Airbus A310-200 aircraft and 26 related engines, as well as six Boeing MD10-10 aircraft and 17 related engines. As a consequence of this decision, a noncash impairment charge of $134 million ($84 million, net of tax, or $0. 26 per diluted share) was recorded in the fourth quarter.The decision to retire these aircraft, the majority of which were temporarily idled and not in revenue se rvice, will better align the U. S. domestic air network capacity of FedEx Express to match current and anticipated shipment volumes. Operating inCOme The following tables compare operating expenses expressed as dollar amounts (in millions) and as a percent of revenue for the years ended May 31: 2012 2011 2010 Operating expenses: Salaries and employee benefits $ 16,099 $ 15,276 $ 14,027 Purchased transportation 6,335 5,674 4,728 Rentals nd landing fees 2,487 2,462 2,359 Depreciation and amortization 2,113 1,973 1,958 Fuel 4,956 4,151 3,106 Maintenance and repairs 1,980 1,979 1,715 (1) (2) Impairment and other charges 134 89 18 Other (3) 5,390 5,322 4,825 Total operating expenses $ 39,494 $ 36,926 $ 32,736 (1) Represents charges resulting from the decision to retire 24 aircraft and related engines at FedEx Express. (2) Represents charges associated with the combination of our FedEx Freight and FedEx National LTL operations, effective January 30, 2011. 3) Includes the 2012 reversal of a $66 million legal reserve associated with the ATA Airlines lawsuit which was initially recorded in 2011 (See Note 17 of the accompanying consolidated financial statements). Percent of Revenue 2012 2011 2010 Operating expenses: Salaries and employee benefits Purchased transportation Rentals and landing fees Depreciation and amortization Fuel Maintenance and repairs Impairment and other charges Other (3) Total operating expenses Operating margin 37. 7% 14. 9 5. 8 5. 0 11. 6 4. 6 0. 3(1) 12. 6 92. 5 7. 5% 38. % 14. 4 6. 3 5. 0 10. 6 5. 0 0. 2(2) 13. 5 93. 9 6. 1% 40. 4% 13. 6 6. 8 5. 6 8. 9 4. 9 0. 1 13. 9 94. 2 5. 8% In 2011, we incurred impairment and other charges of $89 million related to the combination of our LTL operations at FedEx Freight. In 2010, we recorded a charge of $18 million for the impairment of goodwill related to the FedEx National LTL acquisition, eliminating the remaining goodwill attributable to this reporting unit. (1) Represents charges resulting from the dec ision to retire 24 aircraft and related engines at FedEx Express. 2) Represents charges associated with the combination of our FedEx Freight and FedEx National LTL operations effective January 30, 2011. (3) Includes the 2012 reversal of a $66 million legal reserve associated with the ATA Airlines lawsuit which was initially recorded in 2011 (See Note 17 of the accompanying consolidated financial statements. ) Our 2012 operating income increased 34% and operating margin increased 140 basis points driven by higher yields across all our transportation segments due to higher fuel surcharges and our yield management programs. Our results lso significantly benefited in 2012 from the timing lag that exists between when fuel prices change and when indexed fuel surcharges automatically adjust. FedEx Ground segment operating income increased $439 million in 2012 driven by higher yields and strong demand for all our major services. At our FedEx Freight segment, operating income increased $337 million due to higher LTL yield and efficiencies gained from the combination of our LTL operations in 2011. Additionally, our year-over-year comparisons were favorably impacted by several items as described above in the ââ¬Å"Overviewâ⬠section. 13 anagementââ¬â¢s discussion and analysis FedEx Ground (2) Revenue per Package ââ¬â Yield Salaries and benefits increased 5% in 2012 primarily due to higher $9. 25 incentive compensation costs and the full reinstatement of 401(k) $8. 77 company-matching contributions effective January 1, 2011. Purchased $8. 75 transportation costs increased 12% in 2012 due to volume growth and higher fuel surcharges at FedEx Ground, costs associated with the $8. 25 $8. 17 expansion of our freight forwarding business at FedEx Trade Networks $7. 73 and higher utilization of third-party transportation providers in interna$7. 0 $7. 75 tional locations primarily due to business acquisitions at FedEx Express. $7. 25 The following graph for our transp ortation segments shows our average 2009 2010 2011 2012 cost of jet and vehicle fuel per gallon for the years ended May 31: Salaries and employee benefits increased 9% in 2011 due to the reinstatement of merit salary increases, increases in pension and medical Average Fuel Cost per Gallon costs and the reinstatement of full 401(k) company-matching contributions effective January 1, 2011. Purchased transportation increased $4. 0 20% in 2011 due to volume growth, higher fuel surcharges and higher $3. 80 $4. 00 rates paid to our independent contractors at FedEx Ground, as well as costs associated with the expansion of our freight forwarding business $3. 31 $3. 25 $3. 50 $3. 04 at FedEx Trade Networks. Maintenance and repairs expense increased $3. 00 $2. 69 $2. 66 $2. 62 15% in 2011 primarily due to an increase in maintenance events, as a $2. 50 result of timing, and higher utilization of our fleet driven by increased $2. 15 volumes. Other operating expense increased 10% primarily due t o $2. 0 volume- and weather-related expenses. $1. 50 2009 2010 2011 2012 Vehicle Jet costs, and increased maintenance and repairs expenses had a negative impact on our performance for 2011. Costs related to the combination of our FedEx Freight and FedEx National LTL operations also negatively impacted our 2011 results by $133 million. Unusually severe weather in the second half of 2011 caused widespread disruptions to our networks, which led to lost revenues and drove higher purchased transportation, salaries and wages and other operational costs.Additionally, a $66 million reserve associated with an adverse jury decision in the ATA Airlines lawsuit against FedEx Express was recognized in 2011. Fuel expense increased 19% during 2012 primarily due to price increases. Our fuel surcharges, which are more fully described in the ââ¬Å"Quantitative and Qualitative Disclosures About Market Riskâ⬠section of this MD&A, have a timing lag and are designed to pass through the price of fu el not included in our base shipping rates to our customers.Based on a static analysis of the impact to operating income of year-over-year changes in fuel prices compared to changes in fuel surcharges, fuel surcharges significantly exceeded incremental fuel costs in 2012. If fuel prices remain at current levels, that effect is expected to reverse in 2013. Our analysis considers the estimated impact of the reduction in fuel surcharges included in the base rates charged for FedEx Express and FedEx Ground services.However, this analysis does not consider the negative effects that fuel surcharge levels may have on our business, including reduced demand and shifts by our customers to lower-yielding services. While fluctuations in fuel surcharge rates can be significant from period to period, fuel surcharges represent one of the many individual components of our pricing structure that impact our overall revenue and yield. Additional components include the mix of services sold, the base pr ice and extra service charges we obtain for these services and the level of pricing discounts offered.In order to provide information about the impact of fuel surcharges on the trend in revenue and yield growth, we have included the comparative fuel surcharge rates in effect for 2012, 2011 and 2010 in the accompanying discussions of each of our transportation segments. In 2011, operating income increased 19% primarily due to yield and volume increases across all our transportation segments. Higher compensation and benefits, including retirement plans and medical Fuel expense increased 34% during 2011 primarily due to increases in the average price per gallon of fuel and fuel consumption driven by volume increases.Based on a static analysis of the net impact of yearover-year changes in fuel prices compared to year-over-year changes in fuel surcharges, fuel had a positive impact on operating income in 2011, predominantly at FedEx Express. Other inCOme and expense Interest expense decr eased $34 million in 2012 due to debt maturities, an increase in capitalized interest related to the timing of progress payments on aircraft purchases and lower financing fees. Interest expense increased $7 million in 2011 due to a decrease in capitalized interest related to timing of construction projects and progress payments on aircraft purchases. nCOme taxes Our effective tax rate was 35. 3% in 2012, 35. 9% in 2011 and 37. 5% in 2010. Our 2012 rate was lower than our 2011 rate primarily due to favorable audit developments. The 2011 rate was lower than our 2010 rate primarily due to increased permanently reinvested foreign earnings and a lower state rate driven by favorable audit and legislative developments. Our permanent reinvestment strategy with respect to unremitted earnings of our foreign subsidiaries provided a 1. 3% benefit to our 2012 effective tax rate.Our total permanently reinvested foreign earnings were $1. 0 billion at the end of 2012 and $640 million at the end of 2011. Our current federal income tax expenses in 2012, 2011 and 2010 were significantly reduced by accelerated depreciation deductions we claimed under provisions of the Tax Relief and the Small Business Jobs Acts of 2010, the American Recovery and Reinvestment Tax Act of 2009, and the Economic Stimulus Act of 2008. Those Acts, designed 14 managementââ¬â¢s discussion and analysis to stimulate new business investment in the U. S. accelerated our depreciation deductions for new qualifying investments, such as our new Boeing 777 Freighter (ââ¬Å"B777Fâ⬠) aircraft. These are timing benefits only, in that the depreciation would have otherwise been recognized in later years. The components of the provision for federal income taxes for the years ended May 31 were as follows (in millions): Current Deferred Total Federal Provision 2012 $ (120) 947 $ 827 2011 $ 79 485 $ 564 2010 $ 36 408 $ 444 OutlOOk We anticipate revenue and earnings growth in 2013 despite only modest growth in the global economy. We believe U.S. domestic and global economic conditions will be impacted by the European debt crisis, slowing growth in Asia, and the uncertainty these issues create on the global economy and the demand for our services. These weaker global economic conditions have driven a shift by our customers from premium services to our deferred services, and we expect that trend to continue in 2013. For 2013, we expect our effective tax rate to be between 37. 0% and 38. 0%. The actual rate, however, will depend on a number of factors, including the amount and source of operating income.We also expect our current federal income tax expense will increase in 2013, possibly significantly, due to lower accelerated depreciation benefits than in prior years. Additional information on income taxes, including our effective tax rate reconciliation and liabilities for uncertain tax positions, can be found in Note 11 of the accompanying consolidated financial statements. Business aCquisit iOns During 2012, we continued to expand our FedEx Express international network. On July 25, 2011, we completed our acquisition of Servicios Nacionales Mupa, S. A. de C.V. (MultiPack), a Mexican domestic express package delivery company, for $128 million in cash from operations. Last year, FedEx Express completed the acquisition of the Indian logistics, distribution and express businesses of AFL Pvt. Ltd. and its affiliate Unifreight India Pvt. Ltd. for $96 million in cash on February 22, 2011. The financial results of these acquired businesses are included in the FedEx Express segment from the date of acquisition and were not material, individually or in the aggregate, to our results of operations or financial condition.Substantially all of the purchase price was allocated to goodwill, which was entirely attributed to our FedEx Express reporting unit. Our anticipated earnings growth in 2013 is predicated on continued improvement in profitability at our FedEx Freight segment from y ield growth and efficiency improvements and the sustained strong performance of our FedEx Ground segment. International revenue growth and network efficiency improvements at FedEx Express should also contribute to our earnings growth in 2013.However, significant cost headwinds in pension expense will hamper earnings growth in 2013 as a historically low discount rate at our May 31, 2012 measurement date will increase these costs by approximately $150 million. During 2013, we will continue to evaluate actions and opportunities to reduce costs, improve efficiencies and adjust our networks to match anticipated demand. Initial actions were taken in 2012, as we made the decision to retire 24 aircraft and related engines at FedEx Express to better align the U. S. omestic air network capacity to match current and anticipated shipment volumes. In addition, we remain focused on modernizing our aircraft fleet at FedEx Express by adding newer aircraft that are more reliable, fuel efficient and technologically advanced, and retiring older, less-efficient aircraft. As a result of these efforts, FedEx Express is shortening the depreciable lives of the following aircraft and related engines: 31 additional Boeing MD10-10s, 18 additional Airbus A310s, four Boeing 727s (ââ¬Å"B727â⬠) and one Boeing MD10-30.This will accelerate the retirement of these aircraft to align with the delivery schedule for replacement Boeing 767-300 Freighter (ââ¬Å"B767Fâ⬠) and Boeing 757-200 (ââ¬Å"B757â⬠) aircraft. The accelerated depreciation on these aircraft is expected to total $69 million in 2013, with a partial offset from the avoidance of depreciation related to the aircraft retirements (described in the ââ¬Å"Impairment and Other Chargesâ⬠section above).FedEx Express is also developing an operating and cost structure plan during 2013 to further improve its operational efficiency. Our capital expenditures for 2013 are expected to decrease to approximately $3. 9 billion , with fewer aircraft deliveries in 2013. We will continue to evaluate our investments in critical long-term strategic projects to ensure our capital expenditures generate high returns on investments and are balanced with our outlook for global economic conditions. On June 29, 2012, FedEx Express entered into a upplemental agreement to purchase nine additional B767F aircraft, exercised ten B767F options available under the December 2011 agreement and purchased the right to 15 additional options. In conjunction with the supplemental agreement to purchase B767F aircraft, FedEx Express converted four B777F aircraft deliveries to equivalent purchase value for B767F aircraft purchased under the supplemental agreement. For additional details on key 2013 capital projects, refer to the ââ¬Å"Capital Resourcesâ⬠and ââ¬Å"Liquidity Outlookâ⬠sections of this MD&A.Subsequent to year-end, we completed the following acquisitions: > Opek Sp. z o. o. , a Polish domestic express packag e delivery company, for $54 million in cash from operations on June 13, 2012 > TATEX, a French express transportation company, for $55 million in cash from operations on July 3, 2012 > Rapidao Cometa Logistica e Transportes S. A. , a Brazilian transportation and logistics company, for $398 million in cash from operations on July 4, 2012Based on the timing of the completion of these acquisitions in relation to the date of issuance of the financial statements, the initial purchase price accounting was not completed for these acquisitions. The financial results of these acquired businesses will be included in the FedEx Express segment from the date of acquisition and will be immaterial to our 2013 results. These acquisitions will give us more robust transportation networks within these countries and added capabilities in these important global markets. 5 managementââ¬â¢s discussion and analysis Our outlook is dependent upon a stable pricing environment for fuel, as volatility in fue l prices impacts our fuel surcharge levels, fuel expense and demand for our services. Historically, our fuel surcharges have largely offset incremental fuel costs; however, volatility in fuel costs may impact earnings because adjustments to our fuel surcharges lag changes in actual fuel prices paid. Therefore, the trailing impact of adjustments to our fuel urcharges can significantly affect our earnings either positively or negatively in the short-term. NEW ACCOUNTING GUIDANCE New accounting rules and disclosure requirements can significantly impact our reported results and the comparability of our financial statements. During our fiscal year, the Financial Accounting Standards Board issued new guidance to make the presentation of items within other comprehensive income (ââ¬Å"OCIâ⬠) more prominent.The new standard will require companies to present items of net income, items of OCI and total As described in Note 17 of the accompanying consolidated financial comprehensive incom e in one continuous statement or two separate statements and the ââ¬Å"Independent Contractor Mattersâ⬠section of our consecutive statements, and companies will no longer be allowed to FedEx Ground segment MD&A, we are involved in a number of lawsuits present items of OCI in the statement of stockholdersââ¬â¢ equity. This new and other proceedings that challenge the status of FedEx Groundââ¬â¢s standard is effective for our fiscal year ending May 31, 2013. wner-operators as independent contractors. FedEx Ground anticipates continuing changes to its relationships with its contractors. The nature, We believe there is no additional new accounting guidance adopted but not yet effective that is relevant to the readers of our financial timing and amount of any changes are dependent on the outcome of statements. However, there are numerous new proposals under develnumerous future events. We cannot reasonably estimate the potenopment which, if and when enacted, may have a signi ficant impact on tial impact of any such changes or a meaningful range of potential outcomes, although they could be material.However, we do not believe our financial reporting. that any such changes will impair our ability to operate and profitably REPORTABLE SEGMENTS grow our FedEx Ground business. See ââ¬Å"Risk Factorsâ⬠for a discussion of these and other potential risks and uncertainties that could materially affect our future performance. seasOnality Of Business Our businesses are cyclical in nature, as seasonal fluctuations affect volumes, revenues and earnings. Historically, the U. S. express package business experiences an increase in volumes in late November and December.International business, particularly in the Asia-to-U. S. market, peaks in October and November in advance of the U. S. holiday sales season. Our first and third fiscal quarters, because they are summer vacation and post winter-holiday seasons, have historically experienced lower volumes relative to other periods. Normally, the fall is the busiest shipping period for FedEx Ground, while late December, June and July are the slowest periods. For FedEx Freight, the spring and fall are the busiest periods and the latter part of December, January and February are the slowest periods.For FedEx Office, the summer months are normally the slowest periods. Shipment levels, operating costs and earnings for each of our companies can also be adversely affected by inclement weather, particularly the impact of severe winter weather in our third fiscal quarter. FedEx Express, FedEx Ground and FedEx Freight represent our major service lines and, along with FedEx Services, form the core of our reportable segments. Our reportable segments include the following businesses: FedEx Express Segment FedEx Ground Segment FedEx Freight Segment FedEx Services Segment gt; FedEx Express (express transportation) > FedEx Trade Networks (air and ocean freight forwarding and customs brokerage) > FedEx SupplyCh ain Systems (logistics services) > FedEx Ground (small-package ground delivery) > FedEx SmartPost (small-parcel consolidator) > FedEx Freight (LTL freight transportation) > FedEx Custom Critical (time-critical transportation) > FedEx Services (sales, marketing, information technology, communications and back-office functions) > FedEx TechConnect (customer service, technical support, billings and collections) > FedEx Office (document and business services and package acceptance) 6 managementââ¬â¢s discussion and analysis FEDEX SERVICES SEGMENT The FedEx Services segment operates combined sales, marketing, administrative and information technology functions in shared services operations that support our transportation businesses and allow us to obtain synergies from the combination of these functions. For the international regions of FedEx Express, some of these functions are performed on a regional basis by FedEx Express and reported in the FedEx Express segment in expense line i
Monday, July 29, 2019
Cloning Entire Organisms Research Paper Example | Topics and Well Written Essays - 1250 words
Cloning Entire Organisms - Research Paper Example Now the entire organisms are cloned. Cloning of entire organisms can be dated back to 1997 when the first mammal was cloned; a sheep named Dolly. After this the research work in the field saw a rapid progress, and soon clones of rabbits, cows, mice, goat etc. were made (Cloning Fact Sheet, 2009). Cloning which has now long been a buzz word among not only the science, biology, medicine or genetics learned people but has also been arousing strong interest and attention among the so called ââ¬Å"laymenâ⬠or non-science background group of the society. To start with, when cloning, its potential application and benefits for the human race were elaborated, the technique earned many accolades and the scientists responsible for this great research gained loads of appreciation. This all started years back in 1952, when the first clone of a tadpole was created.à Further studies about the genes, genetic make-up, gene cloning and molecular biology have won many awards for the responsibl e scientists and associated companies and universities. Considering the prospective gains cloning might have for the human race, many governments have also been encouraging research work in related fields by providing grants for many biotech companies, institutes and universities. ... any problems including organ transplanting, low yielding crops, need of highly productive animals, huge requirement of lab animals, infertility among couples, disease like cancer, Alzheimerââ¬â¢s etc. On the other hand, the same cloning technique is being considered unethical and unsafe for the progress of human race. Both these aspects are discussed with relevant instances below. The Pros Cloning is a broad term extending from single gene cloning to cell culture, recombinant DNA technology and organism cloning. As far as cloning is considered, the method presents itself as a boon or a gift for the human population. The technology has been and can be used in various ways to help people find possible solutions for their problems, some of which will be elaborated in the following paragraphs. Cloning of entire organisms includes making genetic replicas or identical twins of another organism of the same class/race, like bacteria, some fungi, plants, mammals, lab animals or even humans . A donor or a giver is selected whose replica or twin is to be made. All the techniques which have been defined and developed in this field till date somehow focus on provision of some or the other benefit for the human kind. If one form of cloning can be used to create extra stock of proteins useful for diabetic patients, the other has been used to create high yielding varieties of rice. The entire genome replication/cloning is another advanced form of gene cloning. Here, not a single part or segment of the genome but the entire genome of an organism, be it goat, sheep, some kind of bacteria or a human, is used to make clones. As a result, we get identical twins of the donor. By identical we mean that the clone will have exactly the same genetic make-up as the donor. At first the technique was
Sunday, July 28, 2019
Paper Communication in China Essay Example | Topics and Well Written Essays - 1000 words
Paper Communication in China - Essay Example (2008) and Yuezhi Zhaoââ¬â¢s ââ¬ËCommunication in Chinaââ¬â¢ (2008) and uses these insights extracted to examine the role of Chinese government in promoting desirable national image. In order to derive an-in-depth understanding two major media campaign cases including Beijing Olympic (2008) and Sichuan Earthquake (2008) has been duly focused upon. With reference to Zhaoââ¬â¢s ââ¬ËCommunication in Chinaââ¬â¢ (2008), numbers of key influencing factors within the party-stateââ¬â¢s regime that have significantly imposed greater control and domination over the Chinese media and communication has been identified. In this context, the power of formal bureaucratic procedure along with improvised regulations has critically identified by the author to have significant influence towards the development of the Chinese mass media and communication. Moreover, it has also been recognized that there are numerous control strategies and measures that characterize discipline including rationalizing, normalizing and synergizing of the current media performance within the nation (Zhao 12). Correspondingly, the re-invention of the power and control mechanism of the party-state has been further observed as the key influencing factors while making developmental decision of the Chinese media industry. According to the discussion of Zhao, the current role of media in the party-state affects the Chinese class structure in a distinctive manner. In this context, the author eloquently stated that ââ¬Å"it affects class structure not only as an increasingly central vector of production and economic exchange, but also as the means of social organization and site of subjectivity formation.â⬠The statement of the author significantly justifies the impact of party-state on media and communication which further creates major perplexities regarding the ownership structure along with property rights and corporate identity of the mass media in China (Zhao 76). In the similar context, it has been observed from
Saturday, July 27, 2019
Should trial by jury be retained present the arguements for and Essay
Should trial by jury be retained present the arguements for and against retaining the jury system in criminal court cases. Ref - Essay Example Regardless of the historical subsistence, trial by jury it has gone a long way to constitute the subject matter of extreme censure. If this academic pondering has to be based on reason, it is obligatory to accept that trial by jury is not the only way to establish guilt. It shall be necessary to evaluate the arguments on both sides and determine if trial by jury should be totally retained, rejected or if some modifications can be made to it. What Is The Underlying Principle Behind Trial By Jury? There is a connectedness between democracy and the jury system. Remember that the law should mirror the needs of the society; directly serving the people. Trial by jury allows a group of people, representing a fair majority of the public, to ensure that the law is not misdirected. The blend of society ideas into the criminal law system has been amongst the most persuasive argument for the establishment and continuance of trial by jury. Therefore, it was not mere supposition when Lord Devlin a sserted that trial by jury must exist to serve as a ââ¬Ëlittle parliamentâ⬠1. Trial by jury gives the jury the authority to mix law with facts; jurors therefore freely pursue the ââ¬Ëprejudices of their affections or passionsââ¬â¢2 and find not guilty when their high opinion for the law is presided by the certainty that to penalize would be unfair3. Are There Any Advantages Of Trial By Jury? Trial by jury is the ââ¬Å"best blend of logic and common senseâ⬠4. Remember that the understanding of 12 men is almost the best way to arrive at a reasoned verdict, better than that of one person. Trial by oneââ¬â¢s peers is a bastion of democracy. Lord Devlin referred to this as ââ¬Å"the lamp that shows that freedom livesâ⬠5. The jury deliberates in the jury room where jurors are free from the heat and controversy of external influences on the case. Trail by jury is the best means to determine credibility and reliability of witnesses in criminal proceedings. It is probable that one mind can easily err. This position was reiterated by Lord Devlin when he said: ââ¬Å"The impression that a witness makes depends upon reception as well as transmission, and may be affected by the idiosyncrasies of the receiving mind; the impression made upon a mind of 12 people is more reliable. A judge may fail to make enough allowance for the behaviour of the stupid because by his training he regards so much as simple that for the ordinary man may be difficult. The jury hears the witness as one who is as ignorant as they are of lawyersââ¬â¢ ways of thoughtâ⬠6. There is public participation in the trial process. A good system of law is highly rated as a superior section of civilization, which in its absence; the people lose confidence in the law. This is connected to the notion of popular opinion, whereby societyââ¬â¢s standards of justice becomes the only arbiter of guilt7. Inclusion of the society is a mature way to express democracy, and to see thr ough the eyes of the society, a better way to legitimize trials and verdicts. Therefore, moral credibility becomes a legal feature and the legal system becomes more open. What does trial by jury encompasses Trial by jury exists in most common law jurisdictions. For example, in the United Kingdom, offences listed as ââ¬Ëindictableââ¬â¢ offences have to be tried by judge and jury. There are equally numerous offences which can be tried by the judge or judge and jury8. Statistics however prove that just about an
Friday, July 26, 2019
Cigarette warning labels Essay Example | Topics and Well Written Essays - 250 words
Cigarette warning labels - Essay Example Currently, the habit is practiced by men and women, even one as young as two years old in China. (Two) In 1898, the Tennessee Supreme Court maintains a total ban on cigarettes, saying that its use is toxic to oneââ¬â¢s health. In 1965, after the Surgeon General of the United States reported about the dangers of cigarette smoking, the U.S. Congress passed the Cigarette Labelling and Advertising Act which stated that every cigarette pack must have a warning label claiming ââ¬Å"Cigarettes may be hazardous to your health.â⬠(History) Later on, Congress ordered companies to change their warning labels every three months and created four different labels to be used. These steps, however, did little to discourage the public from smoking. With the new cigarette health warning labels, consumers will not only be reading words that, as history has shown, have been easily ignored. The new labels are very visual. They would easily catch the attention of the consumers. Moreover, the pictures are extremely explicit in showing the dangers of smoking that would-be smokers may have second thoughts. The habit of smoking is too extensive and common to be stopped instantaneously and forcing smokers to stop infringes on their human rights. The new cigarette health warning labels are by far the best approach to making people realize smoking is hazardous and should be
Major assignment Essay Example | Topics and Well Written Essays - 2000 words
Major assignment - Essay Example These products are customized for specialized buildings. SSI is a small division company with a closed loop organizational chart. The company is headed by Charlie who is the chief executive officer. There are three salespersons, two engineers and three project manager who look after the entire bidding process. The production department includes 45 welders, four supervisor and one plant manager. The shipping department consists of 10 employees including one shipping manager. In order to assist the administration processes, the company has two secretaries and one controller (Castleberry and Tanner, 2001). Personal Selling process of the organization The company manufactures custom steel products for specialised buildings. Structural Steel is into business to business marketing. It is a commercial transaction between two or more different businesses, for example between a wholesaler and a manufacturer. B2B transactions are generally characterised by high volume of transactions, higher i nvolvement of sales and marketing team during negotiations and much high value of money involved (Katou and Budhwar, 2008). It is a complex and long process of buying and tends to be based on client-company relationship. As a result of the amount of money and time spent during transactions and negotiations, B2B features high loyalty for brands. Also, the sellers in the B2B process are required to have numerous meetings and interactions with the customers and clients during the process of negotiation. Industrial trade shows, conferences, exhibitions and online communication sites are few of the places where business to business companies interacts with both prospects and customers (Parvinen et al., 2013). In the present case employees who are directly involved in communication with the clients are the sales persons, shipping department and engineers. The major interaction with the client is however done by the sales person, as they represent the organisation. During the process of ne gotiation, the organisation may involve engineers, shipping managers and sometimes accountants, in order to make the clients clear about the various internal processes and requirements. The purchasing process in B2B marketing is riskier than in business to customer (B2C) marketing, as the transaction amount is more and entire transaction process is based on exact quantities and products (Harrison, 1998). Purchasing process in B2B involves committee meetings as decisions are driven by specifications and expert advice is required all the time. Thus in case of Structural Steel, the personal selling process involves sales person, finance department, engineering department and many times even the CEO of the company. Sales management process Sales management process involved all stages from cold calling, prospecting, negotiation to shipping of final products and billing. It includes an entire cycle where clients orders specific products or services and the company delivers it and gets the payment (Age, 2011). A sales management process is characterised by many features. It includes objectives and goals for departments, staff members and the entire organisations. These objectives and goals must be discussed with every involved and connected staff. Sales management process is a closed loop activity where performance of one department is directly related to another. Also known as sales pipeline, sales management
Thursday, July 25, 2019
Database Logic and Management questions Module 2 Article
Database Logic and Management questions Module 2 - Article Example However, we still need a logical design for the reason that building a physical design without logical design is similar to building a house without blueprints. In fact, the basic purpose of building a logical database design is to ensure that all the entities and their possible relationships required by the database are entirely and exactly identified and described. In view of the fact that logical database design is built using easy to understand symbol and language, hence it can be easily examined and validated as accurate by the end-users. As discussed above, this logical database design works as a guide that is to be followed by the database developers to use as a "blueprint" for developing the physical database model. In this scenario, the information provided in the logical database model is utilized to describe the relational tables, entities, stored procedures, primary and foreign keys, and triggers (Liberty University, 2013). In the past few years, the use of information systems in the healthcare industry has raised to a huge extent. In this scenario, organizing and administrating healthcare resources has turned out to be a challenge in opposition to time, for the reason that having control over the expansion of the disease is now as significant as treating it. Additionally, computerization and automation of clinical firms through information systems containing large databases offers a large number of benefits. In addition, in many researches authors have emphasized on the need to be aware of the situational aspects that force individualsââ¬â¢ comfort with receiving and distributing healthcare information in an electronic arrangement. In this scenario, one suggestion is to investigate severer rule of medical information, for instance, to make sure that stakeholders evidently recognize who they are, for what reason they will collect and distribute the data, what kind of data they will take and even to pose any limitations and restrictions
Wednesday, July 24, 2019
Personal statement Example | Topics and Well Written Essays - 1000 words - 6
Personal Statement Example My excellent interpersonal skills help me to communicate business information to my target audience by preparing crisp and well thought out presentations. I consider myself a social person for I like spending time with my families and friends. Being the part of the local community, I also like providing my assistance at local events and for other social causes. I am currently studying at Mt San Antonio College and this is my third year of school. Most of my subjects in the school are business related and therefore my interest in this particular field of study has grown with time. Within all this while I have learnt that my courses are much more than business management. They are providing an experience to the customer that is not less than exceptional; while motivating the employees to deliver their best by fulfilling their responsibilities. The basic responsibilities of the employees should be the maintenance of loyal customer base, providing exceptional customer service, guiding the customers on the product information and applications, handling new merchandise and working as a team to achieve mutual organizational objectives. All these factors contribute towards the success of an organization and therefore I have tried my level best to learn these skills through practical and theoretical knowledge. My father is an entrepreneur and is running his own business for almost 15 years. As a child I accompanied my father to various business meeting and negotiations. I heard my father and his employees discussing about the current economic conditions of the country and status of the stock market. Although as a kid I did not have much knowledge about all this but as I grew up, I started finding this subject interesting. I eagerly started waiting for my father to ask me to accompany me at the business meetings or negotiations. It was in the first year of my high school that I started watching businesses news for studying the position of several
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